Returns & Refund

For Incorrect Items Not Caused by Fault:

If you receive an item that is not faulty but is incorrect due to an error or decision on your part, you have the option to return the goods you ordered from us within 28 days of receipt for a full refund or exchange, regardless of the reason. Please note that the cost of returning the goods to us will be your responsibility. Once we receive the returned goods, we will provide a full refund of the amount paid or issue an exchange credit as required. It's important to emphasize that a full refund will only be granted if the item is returned in its original packaging and remains in an unused, resaleable condition.

 

For Faulty Items or Our Mistakes:

If you receive an item that is faulty or was sent incorrectly due to our mistake, please contact us for assistance. In the case of a return or exchange for a faulty item, we will cover the cost of returning the goods. For more detailed information, you can refer to our Terms & Conditions.

 

Starting a Return:

To initiate a return, please contact us. Keep in mind that returns should be sent to the following address: Vanguard C/O Baig Merchant Ltd, Unit 2033, 188 Westferry Road, Isle of Dogs, E14 8PS, London, UK.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please be aware that items sent back to us without prior return authorization will not be accepted.

If you have any questions regarding your return, you can always reach out to us at contact us.

 

Damages and Issues:

Upon receiving your order, please inspect it promptly. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. This will allow us to assess the issue and make it right.

 

Exceptions/Non-Returnable Items:

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about the return eligibility of a specific item, please get in touch with us.

Please note that we do not accept returns for sale items or gift cards.

 

Exchanges:

The quickest way to ensure you receive the item you desire is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

 

Refunds:

Refer to the sections above for specific refund procedures based on whether the item is faulty or incorrect due to a mistake or decision made by you or us. The return process and conditions for refunds are detailed accordingly. More comprehensive information can be found in our Terms & Conditions.